Securing staff buy-in to organisational processes

May 12, 2014

Its unfortunate that some organisations assume that announcing a new strategy will work on its own.There is need to always secure staff


buy-in to any strategy.Any process without people is doom to fail





Is Customer Service all about organisational policies or attitude?

May 9, 2014

If your organisational processes and policies are generating complaints,then I advice that you change the process. In other-words,great customer service is about right attitude and not polices,procedures and rigid enforcement which some organisation still rely on.

“With a poor at…

May 8, 2014

“With a poor attitude toward your job, you don’t perform as well, or handle customers as effectively. This affects how others feel about you (peers as well as customers), and negatively affects their image of you”

Customer service in a depressed economy

May 6, 2014

How best can one define customer service in the light of bad service level we experience everyday?

Hello world!

July 10, 2009

Welcome to This is your first post. Edit or delete it and start blogging!